Currently we warehouse and ship all of our products from Utah. Most of the time orders are processed and shipped within 1-2 business days from the time your order is placed. At high volume times, orders may take 3-4 business days to process and ship. You will receive email confirmation when your order ships with tracking information. We typically ship using USPS since those are the best rates negotiated by the warehouse we use. Shipping times vary depending on your shipping area.
As a customer, our main priority is to take care of you and make sure you are treated fairly. If there is defect in the product, a sizing issue, or some other problem, please email firstname.lastname@example.org with your order number and we will figure out a solution. Solutions could include a replacement product (if available), or a refund.
If a refund is required, we will refund back to the original form of payment. Processing times are dependent upon those industries and can take 2-5 business days to process. You will receive email confirmation at the time of the refund.